Gold Coast CNC Cutting (“we”, “us”, “our” or “Gold Coast CNC Cutting”) recognises and values the protection of your personal information. We are aware of our obligations under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (“APPs”), and we will take reasonable steps to comply with our obligations under applicable privacy laws.
This Privacy Policy explains how we collect, hold, use and disclose your personal information when you visit or use our website at https://www.goldcoastcnccutting.com.au/ (the “Website”), place an order, use our services, communicate with us, or otherwise interact with us.
This Privacy Policy forms part of our Terms of Service, which are available on our Website.
Information We Collect
The personal information we collect depends on how you interact with us and use our Website and services.
We may collect personal information including:
• your name;
• billing and shipping addresses;
• email address;
• telephone number;
• account and login information, where applicable;
• order and transaction information;
• payment and payment confirmation information;
• information relating to products you purchase, view or add to your cart;
• information you provide when contacting our customer service team;
• information contained in artwork, files or other materials you submit to us for printing where that information relates to an identifiable individual; and
• other information you voluntarily provide to us.
We may also collect information automatically when you use our Website, including your IP address, browser type, device information, operating system, network information, pages visited, interactions with our Website and other usage information.
We do not generally seek to collect sensitive personal information. You should not provide us with sensitive personal information unless it is reasonably necessary for the purpose for which you are providing it.
How We Collect Personal Information
We may collect personal information directly from you when you:
• create or use an account;
• place or manage an order;
• make a payment;
• provide artwork or other files for printing;
• contact us by email, telephone or through our Website;
• subscribe to marketing communications;
• participate in promotions, competitions, surveys or other activities; or
• otherwise communicate or interact with us.
We may also collect information automatically through cookies and similar technologies when you use our Website.
We may receive personal information from third parties, including service providers that assist us with operating our Website, processing payments, fulfilling orders, shipping products, providing customer support, analytics and other business functions.
Cookies and Usage Data
Like many websites, we use cookies and similar technologies to operate and improve our Website.
Cookies are small pieces of information stored by your browser or device that can help us remember your preferences and understand how visitors use our Website.
We may use cookies to:
• operate and improve our Website;
• remember your preferences;
• keep items in your shopping cart;
• understand how customers interact with our Website;
• analyse Website traffic and performance; and
• support marketing and advertising activities where applicable.
Shopify, which provides the e-commerce platform used by our store, may also use cookies and similar technologies in connection with the operation of our Website.
You can adjust your browser settings to refuse or remove cookies. However, disabling cookies may affect your ability to use certain features of our Website.
How We Use Your Personal Information
We may use your personal information for purposes including:
• processing and fulfilling your orders;
• processing payments;
• arranging production and printing services;
• arranging delivery and shipping;
• communicating with you about your orders;
• providing customer support;
• managing your account, where applicable;
• responding to enquiries;
• providing and improving our products, services and Website;
• maintaining the security of our Website and systems;
• detecting and preventing fraud, unlawful activity or misuse of our services;
• conducting business administration, planning and research;
• sending marketing or promotional communications where permitted by law;
• conducting surveys, competitions or promotions;
• complying with our legal obligations; and
• protecting or enforcing our legal rights.
We will only use or disclose personal information for purposes permitted by applicable law.
Marketing Communications
We may use your personal information to send you promotional communications about our products, services, offers and other information that may be relevant to you.
You may opt out of receiving marketing communications from us at any time by using the unsubscribe option included in our marketing emails or by contacting us using the details below.
If you opt out of marketing communications, we may still contact you where reasonably necessary for non-marketing purposes, including in relation to your orders, account, transactions or other services you have requested.
Disclosure of Personal Information
We may disclose personal information to third parties where reasonably necessary to operate our business and provide our products and services.
These third parties may include:
• Shopify and service providers supporting our Website;
• payment processors and financial service providers;
• shipping and delivery providers;
• printing, production and fulfilment providers;
• IT, hosting and technology service providers;
• customer service and communications providers;
• analytics and marketing providers, where applicable;
• professional advisers, including accountants, lawyers and consultants;
• our business partners and contractors where reasonably necessary to provide our services; and
• government authorities, regulators or other parties where required or authorised by law.
We do not sell or rent your personal information.
Where we engage third-party service providers to handle personal information on our behalf, we will take reasonable steps to ensure that the information is handled appropriately and consistently with our obligations under applicable privacy laws.
Overseas Disclosure
Some of the third parties and service providers we use may be located outside Australia, or may store or process information outside Australia.
For example, our e-commerce, payment, technology, analytics or other service providers may process personal information in countries including the United States or other countries in which those providers operate.
Where we disclose personal information to an overseas recipient, we will take reasonable steps to comply with our obligations under applicable Australian privacy laws.
Your Choice Not to Provide Personal Information
Providing personal information to us is generally voluntary.
However, certain information is necessary for us to provide particular products or services to you. For example, we may need your name, contact details, payment information and delivery address to process and fulfil an order.
If you do not provide information that is reasonably necessary for us to provide a particular service, we may not be able to provide that service or fulfil your order.
Accuracy and Updating Your Information
We take reasonable steps to ensure that personal information we hold is accurate, complete and up to date.
If you believe that any personal information we hold about you is inaccurate, incomplete or out of date, you may contact us and request that it be corrected.
Accessing Your Personal Information
You may request access to personal information that we hold about you.
If you wish to access, update or correct your personal information, please contact us using the contact details below.
We may need to verify your identity before providing access to personal information or making changes to your information.
We will respond to requests in accordance with our obligations under applicable privacy laws.
Security of Your Personal Information
We take reasonable steps to protect the personal information we hold from misuse, interference, loss and unauthorised access, modification or disclosure.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
You provide information to us at your own risk when transmitting information over the Internet.
Retention of Personal Information
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including to provide our services, maintain business and transaction records, comply with legal obligations, resolve disputes and enforce our agreements.
When personal information is no longer reasonably required, we will take reasonable steps to securely destroy or de-identify it, where appropriate and permitted by law.
Third-Party Websites and Links
Our Website may contain links to websites or services operated by third parties.
We do not control those third-party websites and are not responsible for their privacy practices, content or security.
If you follow a link to a third-party website, we recommend that you review that website’s privacy policy and terms before providing any personal information.
Children
Our Website and services are not intended to be directed towards children.
We do not knowingly collect personal information from children where such collection is prohibited by applicable law.
If you believe that a child has provided personal information to us, please contact us using the details below.
Complaints
If you have a concern or complaint about how we have handled your personal information, please contact us using the details below.
We will investigate and respond to your complaint in accordance with our obligations under applicable privacy laws.
If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner (OAIC).
The OAIC’s current guidance confirms that an APP Privacy Policy should explain how individuals can make complaints and how the organisation will deal with them.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business practices, services, technology or legal obligations.
When we make changes, we will update the “Last updated” date at the top of this Privacy Policy.
We recommend that you review this Privacy Policy periodically to remain informed about how we handle personal information.
Got any questions?
We’re human too. We understand that things happen, questions come up, and sometimes you just need someone to help. Drop us an email and we’ll get back to you as soon as we can.
Contact – Gold Coast CNC Cutting
5/20 Strathaird Rd, Bundall Queensland 4217
Call us
A.B.N: 52 106 182 003
Terms of Service last updated on 20 August 2026.